At DollyCase, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products.
Items marked as Final Sale.
Gift cards.
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos of the item
A brief description of the issue

We will gladly provide a replacement or issue a full refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

To request a return, please contact us at:

Email: service@dollycase.com

Please include your order number and reason for the return.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

service@dollycase.com